inquiry
Please contact us below for inquiries about your order or delivery status.
When making inquiries
"Name"and
"Order number of 4 digits ( # ○○○○)"
Thank you for specifying.
email address
office@robclassic.com
telephone number
06-6586-5010 (reception hours 10: 00-17: 00)
Frequently inquired
Q. I can't receive an order confirmation email.
A. When the input of the input e -mail address is wrong when ordering
Please note that you will not receive the order confirmation email.
Also, please check if it is in the spam folder.
（office@robclassic.com Please make a setting so that you can receive emails from. )
If you contact us about your name and the date of purchase, we will check if your order has been confirmed.
If you are worried about the duplication of the same order, please contact us.
Q. I want to change the address of the destination.
A. Please specify your name and order number, and let us know the correct shipping address by e -mail.
Please note that you cannot change your address after the email of the product shipment.
The cost of transferring your luggage will be borne by the customer.
When the address registered on a terminal such as a smartphone or PC is automatically entered,
Please be especially careful before and after moving.
Q. When will the product be shipped?
A. In normal times, we will ship within 2-3 business days.
Orders after noon on Friday will be shipped from the following Monday to Tuesday.
In addition, when orders are included during the release period of collaboration products, etc.,
It may take about a week to shipSo please understand in advance.
Q. Can I purchase with cash on delivery?
A. From the viewpoint of illegal order prevention, you cannot purchase with cash on delivery.
Q. I want to return it because the size did not fit.
A. I'm sorry, but we can't accept returns for customer convenience.
Q. Please tell me the store where you can actually see the product.
A. If you can contact the customer's area by e -mail, we will introduce a store that handles near you.
However, it is recommended that you check with the store to see if there is actually a target product inventory.
